In today’s highly competitive hotel, food & beverage (F&B), and villa management industries, INMES serves as a digital solution to help boost customer retention efficiently and directly impact revenue. Retaining loyal guests is far more cost-effective than constantly hunting for new customers.

Developed by PT Studio Kami Mandiri, the INMES platform transforms your business’s loyalty program into a more personalized and measurable ecosystem.

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What is INMES?

INMES (Integrated Membership System) is a customer management and digital membership platform designed specifically for the hospitality, hotel, villa, and restaurant sectors.

Through this application, guests and customers can easily:

• Browse digital product or service catalogs.
• Receive the latest updates on promotions and special offers.
• Earn loyalty points with every transaction.
• Redeem reward points for discount vouchers or attractive gifts.

For business managers, the platform functions as a full customer retention ecosystem that can be fully customized to match your company’s brand identity.

Key Features of INMES to Increase Revenue

1. Automated Loyalty Point System

Points earned and redeemed are tracked automatically and transparently for both managers and app users.

2. Exclusive Voucher & Promo Management

Send limited-time offers, birthday vouchers, or member-only discounts directly to customers’ phones to trigger repeat purchases.

3. Integrated Catalog & Reservation System

Make it simple for potential customers to view room packages, villa details, or restaurant menus in real-time. According to research published by Harvard Business Review, increasing customer retention rates by just 5% can boost profits by 25% to 95%.

4. Customer Database & Analytics

Understand who your most loyal guests are, how often they visit, and their spending habits to build targeted marketing strategies.

Why Choose Studio Kami?

• 20+ Years of Experience: Established in 2004, Studio Kami has built dozens of integrated technology solutions across Indonesia.
• Production-Proven: Systems actively running across major hotel networks, villas, and airports.
• End-to-End Support: From initial consultation and feature customization to system deployment and post-launch maintenance.

Learn More

Turn one-time visitors into lifelong loyal customers with a tech-driven loyalty strategy.

👉 Looking for a consultation or a live demo? Visit the official Studio Kami Digital Platform Page.